Returns Policy

If you are not satisfied with your purchase for any reason, you can return the product within 30 days of delivery date. Customers may return items for a full refund within 30 days of delivery date, provided they are in their original condition and packaging.

What is eligible for return:

- New items that is unused, unopened and in its original packaging.

- Defective or damaged items.

What is ineligible for return:

- Discounted and/or final sale items.

- Item(s) that have been removed from its original packaging.

- Refund/return for orders past the 30-day policy window.

Exchanges or replacements are not allowed.

If you need to return an order, please see instructions below:

1. Email us at info@jbabeusa.com with your order # and specify which items and the quantity you would like to return. If you are eligible to make a return, we will provide you the return shipping address.
2. Make sure the items you’re returning do not have any visible signs of use and in its original packaging.
3. Package the products into their original packaging with the original invoice.
4. Put the products into shipment packaging and affix the shipping label outside of the package. (Buyer is responsible for shipping costs unless it is an error on our end)
5. Drop-off the package and provide us the tracking number.

Once the package is received by our return center, we will inspect the items for signs of defect and process the refund accordingly. Please allow up to 2-5 business days for the funds to appear back to the original payment method.